About the company

Canon India Pvt. Ltd. is a 100% subsidiary of Canon Singapore Pte.Ltd; a world leader in imaging technologies. Set up in 1997, Canon India markets a comprehensive range of sophisticated contemporary digital imaging products that include photocopiers, multi-functional peripherals, fax-machines, printers, scanners, All-in-ones, digital cameras, digital camcorders and multi media projectors. The company today has offices in 7 cities across India and employs over 520 people.

The global HQ is Canon Inc, Tokyo . Canon pioneered Five technology 'imaging' engines. Viz: Optical Engine, Electrophotography, Bubble Jet, Semiconductor and Display. These areas of cutting-edge technology powers creation & launch of over 80 products every year.. Canon started out in 1937 with the vision to make the best camera for the world. M ore than 6 decades later, now it is ranked 154 th on Fortune 500 and has made a name not only in photography arena but is now a renowned brand in digital imaging. With a goal to bring the best innovations to people around the world, Canon has established more than 184 companies worldwide, employing more than 100,000 people in research and development, production, sales and marketing activities. Guided by its kyosei philosophy that focuses on "living and working together for the common good", Canon is dedicated to producing innovative products and technologies, which improve efficiency at home and in the office. To advance this fine cause, Canon commits 8 percent of its total revenue each year to R&D. Since 1985, Canon has acquired 19,902 U.S. patents and in 2005 alone Canon obtained 1828 patents making it the World No 2 holder of U.S patents.

Canon has registered more than 1100 patented technologies in Digital Cameras, 2300 in inkjet printers, 5600 in multifunctional printers and more than 200 patented technologies in scanners.

While developing innovative technologies, Canon also seeks to preserve the natural environment with a host of environmentally friendly research and manufacturing policies, which reduce waste and preserve the environment.

Canon as an organisation has a culture of technology innovation and is driving the transition to the Digital Era in India via the introduction of sophisticated, new age digital imaging products. The company's product portfolio encompasses the entire spectrum of digital imaging solutions and provides end users superior application performance at competitive price points.

In 1997, Canon India Pvt Ltd was set up in the country. Since then, Canon has grown in strength to become one of India 's leading players in the areas of document management and imaging solutions.

Today, Canon India is an ISO 9001: 2000 certified company. Canon's USP in the Indian market is the fact that it offers a comprehensive range of the latest digital imaging products supported by a trained sales force across the country.

In December 2006, Canon acquired a landmark customer base of 10 lac customers in India for its products. As a part of the company's strong focus on distribution and channel network, Canon has 281 primary channel partners, 2 Level IV Master Service Centres, 32 canon care centers, over 100 authorized service centers & over 4000 secondary partners including 50 flagship retail points in 300 towns in India . Overall Canon's presence i s expand ing continuously and is expected to increase it to 6000 by December 2008.

In 2007 Canon celebrated its 10 th Anniversary of operations in India . As a part of these celebrations Canon worked on strengthening its brand in the country and 'Indianising' the brand, which saw Canon embarking on many innovative and exciting programs to engage with customers, channel partners and employees. Canon embarked on the strategy of city focused campaigns. Towards that in the beginning of the year a program called ' Aamchi Mumbai' was launched in Mumbai with integrated approach of Above the line and Below the line aggressive marketing activities. Re-enforcing focus on Delhi , Canon launched specific marketing initiative called 'Hamaari Delhi' . The company also launched campaigns designed to strengthen the Canon brand appeal using Sachin Tendulkar and rolled out new marketing campaigns customized for specific regions. These initiatives included regionalizing the campaign message and timing to cater to regional seasons like Onam in Kerala, Ganesh chaturthi in Mumbai, Durga Puja in Kolkata and Diwali in the rest of the country etc.

On the service front, Canon will be expanding its Master Service Centre to Bangalore by March 2008. Canon currently has two Canon owned Level 4 camera repair and service centres designed on international standards in Mumbai and Gurgaon to provide users of Canon digital cameras, DVs, DSLRs and lenses effective after sales and support. Over the course of next year the company will be expanding these Master Service Centres to more cities such as Kolkata to further strengthen the service support for Professional customers. For its employees, the company will be organizing a number of different motivational programs and will be strengthening its internal communication programs along with giving away special anniversary momentos. 'People engagement' will be the theme through 2008. Canon had an organizational strength of 400 employees in 2006. The number has expanded by 30% to 520 as of now. The company has plans to expand the organization size to over 700 by 2008 end. The company will be undertaking a major recruitment drive to tap skilled and trained workforce to undertake key job roles and responsibilities in the organization. The infrastructure in terms of office space will also see major growth and we are looking at increasing the size of our offices by four fold across all branch locations. Canon India will be enhancing its Corporate Social Responsibility initiatives.

The focus in 2008 would also be on more initiatives towards channel relationship building, focused and localized advertising and promotion, participation in all major exhibitions, conducting road shows and trainings which would deliver us higher market shares and better partner relationships.Canon presently has over 145 products offerings in India . Besides achieving No.1 market share in most product categories, we want to demonstrate that our people can reach the highest level of quality and customer satisfaction.

As part of its efforts to improve it's after sales service and customer support in smaller towns, canon has set up 32 Canon Care Centre which are exclusive franchisee service centers providing single point access to customers for all their service needs for any product. The Canon Care Centre has been devised to ensure faster response, enhance personalized services and provide access to build in knowledge base. The centres are equipped with trained service engineer to handle repairs and queries.

These exclusive centres provide single face/single point of contact for Canon consumer products (Printers, Scanners etc) & front end for the Canon camera products. These centers consumables & accessories. The Canon Care Centres enable quick response, on time and on site service alongwith value added service to the customer. There are 32 such Care Centres across the country including metros and other cities such as Udaipur , Chandigarh , Indore , Surat , Cochin , Hyderabad , Patna , Bhubaneshwar and Ranchi . This will provide an added impetus to our drive towards B&C class cities.

In addition to its digital imaging business, Canon India has a Software Development Centre located in Gurgaon. Set up in the middle of 1999, the Canon Software Development Centre is one of the six such cutting edge technology centres established by Canon Inc. globally. It is also Canon's latest R&D Center to be set up outside Japan . It is ISO 9001:2000 certified and in April 2004 has achieved the CMM level 3 status. The center develops document management software, including some general-purpose tools for Canon Inc. The high-tech Digital Technology Lab at this centre, houses hardware to simulate network environment scenarios and is also used to trouble-shoot potential stress points in networking application situations.

Awards and Recognitions in 2007

Canon has notched up various prestigious awards in 2007 in recognition of the superior technology and quality of its several products across different segments. Canon was named as the Manufacturer of the Year by Smart Photography and both Canon digital cameras as well as Canon office equipments won the Gold for the prestigious Readers Digest Trusted Brand awards. In addition, the 4P's magazine named Canon as the Most valuable brand of 2007. In the Better Photography and Smart Photography arenas, the company's products like cameras, photo printers, all-in-one printers, lenses and super zooms, to name a few, have been declared to be the best. The multiple awards are a testimony of Canon's constant endeavor to provide the best of products and technology to its users. Some of the esteemed product awards won by Canon in 2007 include:

Contact Address

Canon India Private Limited
India's Top IT Companies 2008
84E, C-6 Lane (Opp. Central Avenue) Sainik Farms,
New Delhi - 110062,
Delhi
Tel: 91 124 4260000
Fax: 91 124 4160011
Website: www.canon.co.in

Industry

Canon also provides services of custom application development and application management to its clients across the globe.

Specialization

Canon being a provider of digital imaging products provides its products and services to a various segments. The company provides its services to the BFSI, Energy & Utilities, Government & Defense, Healthcare & Life Sciences, Manufacturing, Media & Entertainment, Retail & Distribution, Telecom, Travel & Tourism, Consumer Goods, Aerospace and Logistics vertical.

Contact Person

President& Chief Executive Officer - Kensaku Konishi,Key Personnel, Alok Bharadwaj

Locations

Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune

Certifications

ISO 9001 : 2000, SEI CMMi Level 3

Other Addresses

Corporate Office
2nd Floor, Tower A & B,
Cyber Greens, DLF Phase III,
Gurgaon - 122002
Telephone : 0124-4160000
Fax : 0124-4160011

Sales Office

Bangalore
Canon India Pvt. Ltd
No.135, 10th Floor,
Brigade Towers , Brigade Road
Bangalore - 560 025
Telephone :080-40079400
Fax : 080-2299 0387

Chennai
Canon India Pvt. Ltd
2nd Floor, Wood Head Centre,
23, Sivaganga Road,
Nungambakkam
Chennai -600034
Telephone : 044-28241951-58
Fax : 044-28241965

Delhi/ NCR
Canon India Pvt. Ltd
124, (1st Floor),
Vipul Agora,
MG.Road,
Gurgaon - 122009
Telephone : 0124-4529800
Fax : 0124-4529811
Contact Person: Madhuri Ravi

Hyderabad/Secundrabad
Canon India Pvt. Ltd
Ashok Bhoopal Chambers,
146- A, Sadar Patel Road ,
No. 302,3rd Floor,
Hyderabad/Secundrabad - 500003
Telephone : 040 - 2789 6985- 989
Fax : 040 - 2789 6980

Kolkata
Canon India Pvt. Ltd
3A, 1st Floor,
Shakespeare Sarani,
Kolkata - 700071
Telephone : 033-40110700
Fax : 033 - 40110731
Service Center : 033-40110710 / 711

Mumbai
Canon India Pvt. Ltd
4th Floor, Centre Point,
S. V. Road ( Juhu Road Junction),
Santacruz (W)
Mumbai - 400054
Telephone : 022- 2649 6901- 05
Fax : 022-2649 6925

Pune
Canon India Pvt. Ltd
410,AB City Towers,
4th Floor, 17 Boat Club Road
Pune - 411001
Telephone : 020-66027744-47
Fax :020-66027748